HawkCard Office

HawkCard FAQ

 What should I do if I need a replacement HawkCard?

HawkCards are replaced at the HawkCard Office during regular business hours. The cost to replace your card is $15 (replacement cards for students currently living in residence halls are $25), paid for with cash, check, Purple Points, credit card, or added to your student bill. After replacement, all previous cards will no longer be valid and should be returned to the HawkCard Office.

 What should I do if my HawkCard is lost or stolen?

Report your lost HawkCard immediately to the HawkCard Office or any University Dining Cashier. You will be responsible for all funds spent on your card prior to notification of the lost card. See Terms and Conditions for more information. Reporting your card lost will prevent unauthorized use of your HawkCard at all locations. There is no charge for this service. There is another course of action for you to take if your HawkCard is lost or stolen. You can suspend the use of your card by going to the HawkCard Online Card Office web site and following the directions to suspend your card. This action will temporarily block the use of your HawkCard. If you should find your HawkCard, you must visit the HawkCard Office in order to reactivate it. There is no charge for this service. If your HawkCard must be replaced due to loss or theft, you will be assessed a $15 replacement fee for regular ID cards or $25 for a residence hall proxy card.

 What should I do if my HawkCard is damaged?

HawkCards must be properly cared for to ensure quality usage. It is recommended that your ID be carried in a protective holder or wallet at all times. Please keep your HawkCard away from all magnetic fields that may demagnetize your card, making it invalid. Do not leave your card on or near a TV, stereo, microwave, or other electromagnetic equipment. Decoded cards will not be readable and will require replacement at the HawkCard Office. Do not punch holes in your card. This can make your card un-usable in any reader. Should your card show signs of excessive wear or abuse (e.g., sent through the laundry, scratched magnetic strip, cracked or broken surface), it must be replaced. You will be charged a $15 replacement fee for a regular card or $25 for a new residence hall proxy card.

 Why isn't my HawkCard working properly?

Occasionally, a card reader may be unable to read the magnetic strip on the back of your ID. Most often, the magnetic strip has become damaged or decoded. If your card reads "invalid" by the card reader, access to your Meal Plan, Dining Dollars, and/or Purple Points will be denied. If your card reads "Lost/Stolen" or "L/S", the cashier is authorized to confiscate and retain your card. If any of the above occurs or you experience any other problems with your card, please visit the HawkCard Office (UC 245). Damaging or altering your HawkCard is prohibited. This includes, but is not limited to, punching holes in your ID or affixing stickers to the card.

 What should I do if my HawkCard won't let me into my residence hall?

You need to go to the ResNet office in the basement of Goodhue with your card. They will figure out what is wrong with it. If you need a replacement, they will send you to the HawkCard Office with your card and a slip of paper stating you need a new card free of charge.

 How long does it take to get a replacement HawkCard?

It takes just a few minutes. you fill out a form and your card can be printed and ready to go within a minute or two.

 Where do I use my HawkCard?

Use your HawkCard for the following services:

Andersen Library: Library materials checkout & fines
Drumlin Hall: Meal plan use at the dining hall
Esker Hall: Meal plan use at the dining hall
Perkins Stadium: Admission to UW-W Warhawk Athletic events
Textbook Rental: Check-out/Check-in of rental textbooks
UC Ticket Center: Purchase of various tickets at reduced student rates
University Center: Admission to special late night events.
Wells Hall: University Fitness Center check-in
Williams Center: Weight Room check-in
Williams Center: Equipment Room check-in/check-out of equipment
Williams Center: Admission to UW-W Warhawk Athletic events